Have questions or need assistance? We're here to help. Reach out to us through any of the methods below

Please be ready for your scheduled service time. If I'm unable to begin within 15 minutes due to access delays or other complications, the appointment may need to be shortened or rescheduled.

If you won’t be home, please provide clear instructions for entry (keypad code, lockbox, neighbor with a key, etc.). Safety and respect are a top priority—for both of us.

Life happens, and I get it. Please cancel or reschedule at least 24 hours in advance to avoid a cancellation fee. Same-day cancellations or no-shows may be charged up to the full service amount.

Payment is due at the time of service unless otherwise arranged in advance. I currently accept Venmo, Zelle, & Cash.

I bring my own natural, non-toxic cleaning products and tools. If you prefer I use something specific or supply your own, just let me know in advance! For especially tough messes, I may use stronger solutions when needed (always safely and responsibly).

Not Your Wifey In-Home Services does not provide biohazard cleanup (including bodily fluids, mold, pest infestations, or hoarding-level situations). If I arrive to find conditions that are unsafe or unsanitary beyond reasonable cleaning expectations, I reserve the right to refuse service on the spot. In such cases, a cancellation fee will still apply to compensate for the reserved time and travel.

Your happiness is my priority. If there's anything you’d like touched up or adjusted, please let me know before I leave the property—I’m happy to make it right on the spot!

While I strive to help every client with care and professionalism, I do reserve the right to refuse service for any reason, including unsafe conditions, disrespectful behavior, or a situation that compromises my well-being or ability to perform my job.

I absolutely adore animals—and I’m always happy to greet your furry friends with love and respect. That said, please understand that while I’m working, I’m often carrying equipment, lifting, moving quickly, or focused on detailed tasks. Having pets underfoot creates safety risks for both of us.

For that reason:

• All pets must be secured during your scheduled service (in a crate, a closed room, or another safe space).

• I am not responsible or liable for pets while I’m in your home—unless you’ve specifically hired me for pet-sitting.

• If a pet escapes, gets injured, or causes damage or injury during my visit, I cannot be held responsible.

This policy exists to protect your beloved animals, your property, and me—so I can continue providing the high-quality, thoughtful service you hired me for.

If you'd like to include pet-sitting or pet care as part of your service, just let me know in advance! I'm happy to help when it's planned and safe.

Services beyond the agreed scope may be subject to additional charges. If I encounter something unexpected (like major clutter, heavy lifting, or broken appliances), I’ll always discuss it with you before proceeding.